Shipping & Returns

CASE SHIPPING INFO

Shipping within UK   (4-6 day service) 

Shipping within United States   (4-6 day service)

Shipping within Europe   (5-7 day service)

Shipping to Rest of World   (7-10 day service)

Shipping within Australia   (5-7 day service)

Velvet Coke are proud to be partnered with a global leader in phone case printing, with production facilities in the UK, US, Italy and Australia. 

Your case will be printed and posted from the production facility nearest to your shipping address:

  • Any cases that are ordered from within the US will be printed and shipped from our US production facility.
  • Any cases that are ordered from within Australia will be printed and shipped from our Australian production facility. 
  • Any cases that are ordered from within the UK will be printed and shipped from our UK production facility. 
  • Any cases that are ordered from within Europe  will be printed and shipped from our Italian production facility. 

* Please accept our apologies if your product doesn't arrive within the estimated timeframe and do not hesitate to contact for more information. 

CASE RETURNS 

We hope you love your Velvet Coke case, but in the unlikely event of a fault with your case please contact us at hi@velvetcoke.com

As each case is made to order for you, we cannot refund the product unless there is a fault or it’s damaged upon arrival.

We reserve the right to reject requests for returns at our discretion.

ART PRINT SHIPPING 

US Shipping - USPS Tracked                  £2.50 (7-9 day service)

UK Shipping                                             £2.50 (7-9 day service)

European Shipping                                   £2.50 (7-9 day service)

*European orders will be shipped from within the EU, so no customs duty or added tax will need to be paid.    

International Shipping                              £4.99 (10-12 day service)

ART PRINT RETURNS 

We accept returns if the product is faulty upon delivery. If you have any questions regarding size, etc then please contact us at hi@velvetcoke.com

We reserve the right to reject requests for returns at our discretion.

APPAREL SHIPPING

US Shipping - USPS Tracked                  £2.50 (2-5 day service)

UK Shipping                                             £3.50 (8-14 day service)

European Shipping                                   £3.50 (8-14 day service)

Canadian Shipping                                   £3.50 (8-14 day service)            

International Shipping                              £3.50  (8-14 day service)

APPAREL RETURNS 

We accept returns if the product is faulty upon delivery. If you have any questions regarding colours, size, etc then please contact us at hi@velvetcoke.com

We reserve the right to reject requests for returns at our discretion. 

* Shipping times provided may vary, if your order is taking longer than expected please don't hesitate to contact us here: hi@velvetcoke.com